Frequently Asked Questions
- Greater than 30 days: For bookings canceled up to 30 days prior to arrival, we’ll refund the full nightly rate and all fees (except for the booking fee).
- Less than 30 days: If a guest cancels less than 30 days in advance, the nights are non-refundable.
- If a guest arrives and decides to leave early, the nights not spent are non-refundable.
- If a guest cancels at any point prior to arrival, the cleaning and pet fees are refundable.
- Upstate Getaways reserves the right to cancel a reservation at any time due to unforeseen circumstances or “acts of God”. Unforeseen circumstances or “acts of God” that prohibit guest arrival or limit enjoyment of stay do not warrant a refund.
We encourage guests not to book unless they are 100% certain of their dates and plans.
Hudson Valley Housekeeping and Management are our property managers and partners. They will work with you during all phases of communication, check-in, check-out, and any issues that may arise. We will also be here to help as well.
Airbnb displays the average of all rates for the year. To see exact rates when using the Airbnb platform, please select specific dates for your stay and view the breakdown of your fees.
Our properties will always be less expensive to book then on Airbnb or other booking websites. If they aren’t, please let us know before booking.
Our prices change based on seasonality, fees, taxes, and other items. We display the base rate for each property, and during the booking process you’ll see the exact breakdown.
We’ll always be less expensive to book then Airbnb or other booking websites.
Yes, we reserve the right to charge a security deposit to be refunded to you shortly after check-out should there be no violations to the rental agreement.
Each house has a strict maximum occupancy, which is listed on the listing page, rental contract and house info sheet. The maximum occupancy is set specifically for each house and takes into consideration the various limits of the property, such as electric, septic, well and more. Please note that infants or children sleeping in portable cribs do not count toward the maximum occupancy.
Bookings are made on a first come first serve basis, and we cannot hold reservations. The only way to ensure your reservation is to make a booking and submit payment.
Yes, we go through a rigorous process to make sure our hosts are the best quality. If you have any issues communicating with the host or the home is not what you expected, we can step in and help.
It is extremely important for guests to arrive and depart on the agreed upon time. Upstate Getaways and partners may assess additional fees for any unapproved late departures or early arrivals. This time is crucial for our team to make sure the homes are cleaned and rental ready for incoming guests.
Each house has a strict maximum occupancy, which is listed on the listing, rental contract and house info sheet. Please see “How many guests can stay at the house?” above for more information. As listed within the rental contract, exceeding the maximum number of persons allowed may result in an additional charge to your credit card, plus any damages that may result. However, some properties may be able to accommodate extra guests for an additional fee. Please contact Bookings@upstategetaways.com for more information specific to your inquiry or reservation.
Upstate Getaways requires all guests to be at least twenty-two years of age in order to book. We do not allow guest groups under the age of twenty-five. All properties are family friendly, though not childproof.
Check-in is after 4:00 P.M. and check-out is by 11:00 A.M.
Late check outs and early arrivals may be granted prior to your arrival and are contingent upon future bookings of the property. There may be a fee for checking out or arriving later than the standard arrival and departure times. Please contact us closer to your stay if you would like to request an early arrival or late departure.
Houses are all stocked with pots/pans/dishware/cooking utensils, coffee, filters, linens, towels, cleaning supplies. Paper towels, toilet paper, propane for the gas grill will all be supplied to cover up to a week’s stay. Guests staying longer-term can purchase additional provisions locally.
Late arrivals do not warrant discounts. Rates are based on per night stays, and guests may arrive anytime from 4P.M. onward without affecting the base rental rate.
We accept all major credit and debit cards.
Most of our properties allow well-behaved dogs with prior approval. We charge a one time pet fee per dog. Dogs are never allowed on furniture and particularly not in beds or hot tubs / pools. We ask that pet owners clean up after their dogs both inside and outside of the house. Sorry, we cannot allow cats due to allergies.
A small collection of Upstate Getaways homes use satellite or cellular WiFi, as opposed to high-speed internet. These homes are identified on the website as well as during the booking process. Please note that the homes with satellite or cellular WiFi may not be as fast as high-speed, although usually acceptable to use for basic tasks, like streaming, email, and working from home.
Pools and lakefronts tend to open in Upstate New York by mid to late May. Each house is on a different schedule. If you would like access to the pool or lakefront, please check with our team to confirm opening dates prior to booking your reservation. May, June, and September may still be chilly depending on outdoor temperatures.
Not all pools are heated: Please reference the description of each listing.
Our go-to source for hiking in the area is the All Trails app. But feel free to reach out and we can recommend some good hikes.
Yes! Feel free to reach out to us after booking for suggestions.
Each house is different, and you can find the specific minimums for each property on their respective Rates & Availability page, along with a calendar of available dates. Saturday or Thursday arrivals may incur an additional charge to reflect the two weekend night minimum. Major holidays usually require 3-night minimums at the holiday rate.
Currently none of our properties, which are all individually-owned, are handicap accessible. Please contact us directly and we are happy to guide you to the most suitable properties for your stay.